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Terms & Policy

Privacy Policy

Here we outline what happens to any information that is collected and stores via this website. We are committed to protect your information when you use our website. Any information that can identify you will be used in accordance to this privacy statement.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. This policy was last reviewed in August 2021, and is valid from then.

What do we collect, and how?

Depending on how the website is used, we may collect the following:

Name
Contact information (phone number and email address)
Demographic information (including IP address)
Login, username and purchase history (if applicable)
Payment details

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page, as well as comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website or fill in the contact form, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

How is your information used?

Information collected can be used for the following:

Internal record keeping, such as membership
To improve our products and services
To complete orders made on the website or elsewhere
To make the checkout process more convenient
To comply with any applicable laws and regulations.

Security

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with you?

We may contact you regarding (including but not limited to) requests, orders via the website, phone, email or via social media platforms.

How do we use cookies?

Cookies are files that are placed on your computer’s hard drive. If accepted, the cookie can analyse web traffic or gather specialized information about your internet use. We gather information about which pages are viewed, time spend on the website and demographics. This data is used for statistical analysis purposes only.

Cookies can be accepted or declined (except for essential cookies) when entering the website. If you wish to change the cookie settings, you may modify your browser settings.

See this website for more information about cookies: https://www.allaboutcookies.org/verify

Questions about our Privacy Policy?

For any questions please contact us at azucartreats@outlook.com

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Terms & Conditions

Delivery

Orders for postal delivery can be delivered to the UK (currently excluding North Ireland) and expected within 48 hours when ordered through the website. Delivery time can change due to unforeseen circumstances, in which case you will be informed within reasonable time.

Delivery time cannot be guaranteed for any particular time during the day.
Please let us know as soon as possible if your order has not arrived within the time frame.
Delivery dates may be affected by public or bank holidays.

Terms

By placing an order with us you confirm that you have read, understood and agreed to our terms and conditions.

These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law.

A Contract between the customer and Azucar Treats for the sale of our products will only exist once an order has been accepted, at which point the buyers credit/debit card will be charged for the value of the goods dispatched. This does not affect the customer's statutory rights.

Prices and availability of goods is subject to change without notice.

Can I cancel an order?

You can cancel an order up to 72 hours prior to your order completion date. After this 50% of your total will be retained to cover costs and workmanship in preparation for your order. To cancel an order please contact us as soon as possible by phone (+44 7541 033386) or via azucartreats@outlook.com, remember to provide your details.

Return and Refund Policy

If you are unhappy with your order, please contact us as soon as possible as we may be able to remedy the issue with a replacement or refund.

Payment

We accept online payment in a secure environment by credit or debit card, and PayPal. The currency used is £ GBP. Orders within the UK are not subject to tax.

Customer complaints

Please contact us via phone (+44 7541 033386) or via azucartreats@outlook.com for any complaints or queries you might have.

Limitation of liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

We exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied, to the extent permitted by law.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

Use of, or inability to use, our site; or
Use of or reliance on any content displayed on our site.
Loss of profits, sales, business, or revenue;
Business interruption;
Loss of anticipated savings;
Loss of business opportunity, goodwill or reputation; or
Any indirect or consequential loss or damage

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Copyright and Trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark of Azucar Treats. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:

Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Azucar Treats.
Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Registered Company: AZUCAR TREATS LTD

Company Number: 13206396

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Questions?

Get in touch!